Privacy Policy

Last Updated: 11 August 2026

1. Introduction

Jet Set Go (“we”, “us”, “our”) operates jetsetgo.co.za (the “Site”) and the Flight Club email service for South African travellers. We provide cheap flight deal alerts, travel guides, and links to booking partners.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights under the Protection of Personal Information Act, 2013 (POPIA).

By using the Site or subscribing to the Flight Club, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

2. Who Is Responsible for Your Information

Responsible Party: Jet Set Go
Country: South Africa
Email: info@jetsetgo.co.za
Contact: Contact form available on the Site

For POPIA-related requests, please email us with the subject line “POPIA request”.

3. Information We Collect

Information You Give Us Directly

We may collect the following information when you voluntarily provide it to us:

• Email address — when you join the Flight Club, subscribe to deal alerts, or sign up through a form on the Site.
• Name — if you provide it through our contact form or leave a comment on a travel guide.
• Message content — when you contact us or post a tip, comment, or question on a travel guide.
• Departure city preference — if you tell us that you typically fly from JNB, CPT, Durban, or another departure location.

Information Collected Automatically

When you visit or use the Site, certain information may be collected automatically, including:

• Pages visited, links clicked, and time spent on the Site.
• Device and browser information.
• IP address and approximate location, such as country or city level.
• Referring website or source that brought you to the Site.
• Cookies and similar technologies, as described in Section 6.

When you use our Travelstart search widget or click affiliate links to services such as Booking.com, GetYourGuide, Viator, Allianz, Airalo, and others, those partners may collect information in accordance with their own privacy policies.

We do not intentionally collect sensitive personal information, such as health or biometric information, and we do not knowingly collect personal information from children under the age of 18.

4. How We Use Your Information

We may use personal information to:

• Send Flight Club deal alerts, newsletters, and travel content that you have opted into.
• Respond to contact form submissions, enquiries, and guide comments.
• Operate, maintain, and improve the Site and our travel guides.
• Understand how visitors use the Site through analytics, where consent has been provided.
• Measure affiliate referrals when you book through our partner links.
• Prevent fraud, abuse, and security incidents.
• Comply with applicable legal and regulatory obligations.

We will not sell your personal information. We do not rent or trade your email address to third parties for their own marketing purposes.

5. Email Marketing and the Flight Club

If you subscribe to the Flight Club or our deal alerts, we use your email address to send you the content and communications you have opted into.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in any marketing email or by contacting us directly.

Please do not subscribe using another person’s email address without their permission.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep the Site functioning properly.
• Remember your preferences.
• Understand how visitors use jetsetgo.co.za.
• Measure traffic and affiliate referrals where permitted.

Essential cookies are necessary for basic Site functionality.

Analytics and affiliate cookies help us understand traffic and track bookings made through our partners. These non-essential cookies are only placed if you click “Accept” on our cookie banner.

If you click “Decline”, we will store your choice and will not place non-essential cookies.

You can also clear or manage cookies at any time through your browser settings.

7. Third-Party Services and Affiliate Links

We work with trusted third-party service providers who may process personal information on our behalf, including:

• Website hosting providers, such as Hostinger.
• Email service providers, which help us deliver Flight Club newsletters and manage subscriptions.
• Analytics providers, which help us measure Site usage where consent has been provided.

Our Site also includes links to third-party booking and travel services, including:

• Travelstart
• Booking.com
• GetYourGuide
• Viator
• Allianz
• Airalo

When you click one of these links, you may leave our Site and become subject to the privacy policy and terms of the relevant third party.

We may receive a commission when you book through certain affiliate links. This does not result in any additional cost to you.

We do not control how third parties collect, use, store, or otherwise process your personal information. We recommend reviewing their respective privacy policies before providing them with personal information.

8. Comments on Travel Guides

If you post a comment or travel tip on one of our travel guides, information you submit, such as your name and message, may be publicly displayed on the Site unless we remove it for moderation, spam, or other policy reasons.

Please do not include personal information that you do not want to be publicly visible, including:

• Phone numbers
• Identification numbers
• Full home addresses
• Financial information
• Other private or sensitive information

We reserve the right to moderate, edit, or remove comments that we consider to be spam, abusive, off-topic, misleading, or otherwise inappropriate.

9. Your Rights Under POPIA

As a data subject in South Africa, you may have the right to:

• Ask whether we hold personal information about you and request access to that information.
• Request correction or deletion of inaccurate, outdated, or unnecessary information.
• Object to the processing of your personal information in certain circumstances.
• Withdraw your consent for marketing communications at any time.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please email info@jetsetgo.co.za with sufficient information for us to identify you and understand your request.

We may need to verify your identity before processing certain requests.

Information Regulator: inforegulator.org.za

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Generally:

• Email subscribers: We retain subscriber information until you unsubscribe, together with a limited period of information needed for opt-out and record-keeping purposes.
• Contact form messages: We retain messages for as long as reasonably necessary to respond to and resolve your enquiry.
• Guide comments: Comments may remain available for as long as the relevant guide page is published, unless the comment is removed.
• Analytics and logs: These are retained according to the applicable analytics provider’s settings and retention policies.
• Cookie consent choices: These are stored locally in your browser until you clear your cookies or otherwise remove the stored information.

11. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, disclosure, or destruction.

However, no website, online service, or email transmission can be guaranteed to be completely secure.

We regularly review our security practices and take reasonable steps to improve the protection of personal information.

12. International Transfers

Some of our service providers, including hosting, email, or analytics providers, may process personal information outside South Africa.

Where personal information is transferred or processed outside South Africa, we take reasonable steps required by POPIA to ensure that appropriate safeguards are in place. These may include using service providers that provide adequate protection or entering into appropriate contractual or other protections where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, legal requirements, or other circumstances.

The “Last Updated” date at the top of this Privacy Policy will be updated whenever changes are made.

Where appropriate, material changes may also be highlighted on the Site.

Your continued use of the Site after an updated Privacy Policy has been published means that you acknowledge the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

Email: info@jetsetgo.co.za
Website: jetsetgo.co.za
Contact: Contact form available on the Site